Got Some Questions?

Check out our
frequently asked ones

1.

What are the ingredients in Pleasant State?

In our Homebody Multi-Purpose: Plant-based anionic & nonionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, sodium gluconate, Australian lemon Myrtle essential oil, vitamin E.

In our Tub Scrub Bathroom: Plant-based anionic and nonionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, Australian peppermint & Spanish rosemary essential oils, vitamin E.

In our Stay Glassy Glass & Window: Plant-based anionic and non-ionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, Australian mandarin & lemon myrtle essential oils, vitamin E.

2.

Do Pleasant State products or packaging use single-use plastic?

No, we don’t. Our bottles are made of durable glass with silicone sleeves to help reduce breakage risk. Our bars are packaged in a certified home compostable wrapper. All products will be shipped in recyclable cardboard boxes with an FSC certified information card. The only plastic we use is in the high-quality triggers of our spray bottles which are intended to be used over and over again.

3.

‘No nasties’ in your ingredient list sounds great – but what do you mean by that?

It means that our products:
Are pH balanced  
Are asthma and allergy-friendly
Consist of plant-based surfactants
Are vegan and cruelty-free
Are biodegradable, greywater and septic safe
Safe to use on food preparation surfaces
Contains responsibly sourced palm oil derived ingredients
Have no petrochemical-derived ingredients  
Have no hazardous chemicals, prohibited or restricted substances  
Have no harsh fumes or chemical residues
Do not contain SLSs, SLEs or PGEs
Have no artificial fragrances

4.

Where are your products made?

We've worked really hard to do as much as possible locally. Our bars are made locally in Queensland, Australia. Sadly, the one thing we can’t make in Australia (yet) are our bottles. Packaging experts have advised us that only two glass bottle manufacturers exist in Australia but our order quantities are too low at this stage for them to supply to us. So we have had to source these from a high-quality manufacturer in China for the time being.

5.

Is Pleasant State ‘commercial grade’?

There’s no generally agreed-upon definition for ‘commercial grade’ cleaning products.

Generally speaking however, ‘commercial grade’ cleaning products are stronger, and more concentrated than products designed for domestic use. This basically means that less manual effort is required for them to work. However, it’s very common for businesses to water down the commercial concentrates for economical and health reasons.

In contrast, domestic products are typically ‘ready to use’ concentrations with milder formulations – they are less corrosive, have milder pH products, and are safer to use around children.

In its undissolved form, Pleasant State bars could technically be described as ‘commercial grade’, even though we have avoided using corrosives and solvents typically found in products that are described in that way. However, our recommendation is that users dissolve it in 500mL of water, which makes it a ‘ready to use’ product that still offers a great deal of efficacy.

6.

Do your bars cut through grease?

In cleaning products, solvents are typically what cuts through grease. However, they tend to be quite harsh. Our formula on the other hand, uses an innovative plant-based surfactant that replaces solvents. This means we're able to achieve the same results as a lot of popular and well-known brands, without the nasties - win!

7.

Are your products vegan?

Yes, our products are vegan.

8.

Are your products cruelty free?

Yes, our products are cruelty free.

9.

Are your products biodegradable?

Yes, our products are biodegradable, greywater and septic safe.

10.

Are there preservatives in the formula?

Yes, we use two preservatives to prevent bacteria and mould build up. These are potassium sorbate and sodium benzoate.

11.

What's the shelf life once the bar has been dissolved?

Similar to other household cleaners, shelf life in the bottle is 24 months.

12.

Does your product contain palm oil?

One of the plant-based surfactants used in our products (surfactants are essentially what delivers the necessary cleaning power) is derived from palm oil. However, our supplier uses MB certified (RSPO) palm oil, which is sustainable. By doing this, we can ensure that we are not negatively contributing to issues such as deforestation and poor workers’ rights. Also, using sustainable palm oil means that we avoid using petrochemical-derived surfactants, which are more harmful for the planet.

13.

Why does the trigger spray leak and what can I do about it?

The leaking occurs because as the bar dissolves in water it is emitting gases that are released via the trigger. This process can last up to a week. Leaving the trigger off for longer during the initial dissolving process helps as it allows the gases to be released more quickly (i.e. leave it overnight). Turning the nozzle to the closed (X) position will also stop the leaking.

14.

Has the product been tested against any bacteria or COVID-19?

We’ve spoken with a Microbiologist about such tests and will seek to do so in the future but at this stage, we can’t (and won’t) make any claims about efficacy against bacteria or COVID-19.

However, it’s worth remembering that in order to kill many different types of bacteria or viruses, you often have to add a whole lot of nasties to the products, which we’re trying to avoid so that we’re gentler on both people and the planet. We do include surfactants in our products which wash away bacteria and viruses - just like soap does. We have also added lemon myrtle essential oils which have natural antibacterial properties. 

15.

What sort of packaging will Pleasant State be shipped in?

The packaging will definitely be plastic-free. Our products will be shipped in recycled cardboard and FSC Certified paper.

16.

Can I use Pleasant State products if I have a soy or nut allergy?

Our products are allergy friendly, and there are no nuts or soy in the ingredients.

17.

What’s your refund policy?

We offer a 30 day money back guarantee.

If you’re not 100% satisfied, you can send it back and we will give you your money back. No hard feelings, no questions asked.

18.

I live outside of Australia, how can I buy your product?

Thank you for your interest! Currently we're only shipping to Australia. We do however have longer term plans to ship to more locations (as well as setting up local manufacturing hubs), so please stay tuned.

19.

Are there other products like this already on the market?

There are, and it's great to see companies all around the globe getting on board with this innovation. After all, we all have the same goal – to reduce the amount of single use plastics in the world.

At Pleasant State, we're proud to say that we’ve developed and manufactured our bars locally in Queensland, Australia. We’re keen to play a role in helping to strengthen the Australian manufacturing industry and thereby support local supply chains and employment.



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