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Got Some Questions?

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frequently asked ones


What are the ingredients in Pleasant State?

In our Homebody Multi-Purpose: Plant-based anionic & nonionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, sodium gluconate, Australian lemon Myrtle essential oil, vitamin E.

In our Tub Scrub Bathroom: Plant-based anionic and nonionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, Australian peppermint & Spanish rosemary essential oils, vitamin E.

In our Stay Glassy Glass & Window: Plant-based anionic and non-ionic surfactants, sodium citrate, sodium benzoate, potassium sorbate, Australian mandarin & lemon myrtle essential oils, vitamin E.


Do Pleasant State products or packaging use single-use plastic?

No, we don’t. Our bottles are made of durable glass with silicone sleeves to help reduce breakage risk. Our bars are packaged in a certified home compostable wrapper. All products will be shipped in recyclable cardboard boxes with an FSC certified information card. The only plastic we use is in the high-quality triggers of our spray bottles which are intended to be used over and over again.


‘No nasties’ in your ingredient list sounds great – but what do you mean by that?

It means that our products:
Are pH balanced  
Are asthma and allergy-friendly
Consist of plant-based surfactants
Are vegan and cruelty-free
Are biodegradable, greywater and septic safe
Safe to use on food preparation surfaces
Contains responsibly sourced palm oil derived ingredients
Have no petrochemical-derived ingredients  
Have no hazardous chemicals, prohibited or restricted substances  
Have no harsh fumes or chemical residues
Do not contain SLSs, SLEs or PGEs
Have no artificial fragrances


Where are your products made?

We've worked really hard to do as much as possible locally. Our bars are made locally in Queensland, Australia. Sadly, the one thing we can’t make in Australia (yet) are our bottles. Packaging experts have advised us that only two glass bottle manufacturers exist in Australia but our order quantities are too low at this stage for them to supply to us. So we have had to source these from a high-quality manufacturer in China for the time being.


Is Pleasant State ‘commercial grade’?

There’s no generally agreed-upon definition for ‘commercial grade’ cleaning products.

Generally speaking however, ‘commercial grade’ cleaning products are stronger, and more concentrated than products designed for domestic use. This basically means that less manual effort is required for them to work. However, it’s very common for businesses to water down the commercial concentrates for economical and health reasons.

In contrast, domestic products are typically ‘ready to use’ concentrations with milder formulations – they are less corrosive, have milder pH products, and are safer to use around children.

In its undissolved form, Pleasant State bars could technically be described as ‘commercial grade’, even though we have avoided using corrosives and solvents typically found in products that are described in that way. However, our recommendation is that users dissolve it in 500mL of water, which makes it a ‘ready to use’ product that still offers a great deal of efficacy.


Do your bars cut through grease?

In cleaning products, solvents are typically what cuts through grease. However, they tend to be quite harsh. Our formula on the other hand, uses an innovative plant-based surfactant that replaces solvents. This means we're able to achieve the same results as a lot of popular and well-known brands, without the nasties - win!


Are your products vegan?

Yes, our products are vegan.


Are your products cruelty free?

Yes, our products are cruelty free.


Are your products biodegradable?

Yes, our products are biodegradable, greywater and septic safe.


Are there preservatives in the formula?

Yes, we use two preservatives to prevent bacteria and mould build up. These are potassium sorbate and sodium benzoate.


What's the shelf life of the bars?

The bars have a 12 month shelf life from the date of manufacture, which we stamp on the wrappers. This is similar to most supermarket brands. They may actually last longer than that, but until we've done some further long-term stability testing, we'll err on the side of caution and say 12 months.


Does your product contain palm oil?

One of the plant-based surfactants used in our products (surfactants are essentially what delivers the necessary cleaning power) is derived from palm oil. However, our supplier uses MB certified (RSPO) palm oil, which is sustainable. By doing this, we can ensure that we are not negatively contributing to issues such as deforestation and poor workers’ rights. Also, using sustainable palm oil means that we avoid using petrochemical-derived surfactants, which are more harmful for the planet.


Why does the trigger spray leak and what can I do about it?

The leaking occurs because as the bar dissolves in water it is emitting gases that are released via the trigger. This process can last up to a week. Leaving the trigger off for longer during the initial dissolving process helps as it allows the gases to be released more quickly (i.e. leave it overnight). Turning the nozzle to the closed (X) position will also stop the leaking.


Has the product been tested against any bacteria or COVID-19?

We’ve spoken with a Microbiologist about such tests and will seek to do so in the future but at this stage, we can’t (and won’t) make any claims about efficacy against bacteria or COVID-19.

However, it’s worth remembering that in order to kill many different types of bacteria or viruses, you often have to add a whole lot of nasties to the products, which we’re trying to avoid so that we’re gentler on both people and the planet. We do include surfactants in our products which wash away bacteria and viruses - just like soap does. We have also added lemon myrtle essential oils which have natural antibacterial properties. 


What sort of packaging will Pleasant State be shipped in?

The packaging will definitely be plastic-free. Our products will be shipped in recycled cardboard and FSC Certified paper.


Can I use Pleasant State products if I have a soy or nut allergy?

Our products are allergy friendly, and there are no nuts or soy in the ingredients.


What’s your refund policy?

We offer a 30 day money back guarantee.

If you’re not 100% satisfied, you can send it back and we will give you your money back. No hard feelings, no questions asked.


I live outside of Australia, how can I buy your product?

Thank you for your interest! Currently we're only shipping to Australia. We do however have longer term plans to ship to more locations (as well as setting up local manufacturing hubs), so please stay tuned.


Are there other products like this already on the market?

There are, and it's great to see companies all around the globe getting on board with this innovation. After all, we all have the same goal – to reduce the amount of single use plastics in the world.

At Pleasant State, we're proud to say that we’ve developed and manufactured our bars locally in Queensland, Australia. We’re keen to play a role in helping to strengthen the Australian manufacturing industry and thereby support local supply chains and employment.


What are the microfibre towels made from?

They're 80% polyester and 20% polyamide. We've been exploring microfibre vs. bamboo but haven't yet found a bamboo option that works well enough. We're conscious that these, like clothes made from similar materials can result in microplastics being shed in the wash. That's why we recommend using a product like Guppyfriend Washing Bag that captures microplastics in the wash. But we're definitely looking for better solutions in the short to medium-term. Drop us a line if you have an idea!


How do you wash the microfibre towels?

Colours may run so wash separately or with similar colours before use. Please follow washing instructions on the label. We recommend washing at 60 degrees.


Do I dissolve the bar in hot or cold water?

You should dissolve your bar in hot water (not boiling).


How long does the bar take to dissolve?

Pleasant State cleaning solution bars take approximately 1-2hours to fully dissolve when mixed with hot (but not boiling) water. Note that colder temperatures can affect the time it takes for the bars to dissolve, for example, if you use warm water as opposed to hot water, it may take 4+ hours to fully dissolve.


Can I use Pleasant State on marble, concrete or natural stone surfaces?

We would encourage you to look into the manufacturer's care instructions. Having said this, it is typically recommended that a perfectly pH balanced (pH of 7) cleansing solution is used on such surfaces. Our bars are formulated to be slightly acidic (Homebody 6.5, Tub Scrub 5.5) accordingly we would not recommend them for use on these surfaces. We always recommend spot testing our products on surfaces if ever in doubt.


What are the ingredients in the Soaperstar product testing bars?

We're currently trialling two scents during the Soaperstar product trial. The ingredients are all non-toxic, plant-derived, cruelty and vegan-free and non-allergenic and non-sensitizing:

Product A: Disodium Laureth Sulfosuccinate; Palmfonate 6709F; Citric Acid Anh; Sodium Bicarbonate; Coconut Monoethanolamide Powder; Sodium Benzoate; Potassium Sorbate; Aloe Vera Concentrated Powder; Sodium Gluconate; Australian Lemon Myrtle Essential Oil; Australian Sweet Orange Essential Oil; Vitamin E Oil.

Product B: Disodium Laureth Sulfosuccinate; Palmfonate 6709F; Citric Acid Anh; Sodium Bicarbonate; Coconut Monoethanolamide Powder; Sodium Benzoate; Potassium Sorbate; Aloe Vera Concentrated Powder; Sodium Gluconate ; Kaffir Lime Essential Oil (Indonesia); Coriander Essential Oil (India); Vitamin E Oil


If I use paper towel to wipe up Pleasant State products, is it safe to then put the paper towel in composting?

Yes! All components are 'readily biodegradable' which means that the bacteria and the environment found in a compost bin will biodegrade the surfactants and essential oils.


Can the Tub Scrub bathroom spray be used as a toilet cleaner?

Yes! Our bathroom cleaner is actually formulated to be used as a toilet cleaner, so feel free to give it a spray inside the bowl, leave for a few minutes and then use a toilet brush to give it a good scrub. While it's not designed to be a sanitiser/disinfectant (a deliberate decision as a lot of those products use harsh chemicals that destroys good bacteria as well as bad), it features effective surfactants that are designed to lift bacteria and wash off, just like soap does. The peppermint essential oil also has natural antibacterial properties.

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