Less pleasant, but important matters

Terms & Conditions

Some of the less pleasant, but important matters! This website is operated by Good Day Co. Pty Ltd Trading As Pleasant State ACN: 639 178 537


Your Agreement
Your use of this website means that you have agreed to the following terms and conditions. Please note we may change these terms of use at any time, without telling you. Every time you use this website you are agreeing to the terms and conditions.


Our Services
We work very hard behind the scenes to ensure our website is always available to you, and that you experience no delays, but we cannot promise that the website will always be available. We may stop the operation of part of the website or all of it, at any time and without telling you. We make every endeavour to ensure the content on the website is accurate, but we do not guarantee this. The content is also general in nature and does not constitute advice in any way.


Intellectual Property
The creative and content of this website is all subject to copyright. While we are happy for you to share aspects on social media, you must not copy, adapt, store, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services on this website. If you wish to do any of these things, you must get our written permission first.


Email Communication
When you accept these terms or use we will automatically subscribe your email address to the Pleasant State newsletter. The purpose of our newsletter is to share updates, products, promotions, and partnerships. You can unsubscribe from this at any time by clicking on unsubscribe in one of our emails.


Geolocation
This website uses Geolocation scripts to determine the country you’re browsing from to provide a more customised experience. Your Geolocation data is not stored by our website.


Third Party Links
This website may contain links to other websites which we do not control. We’re not responsible for the content of those websites. Although we would typically approve of the content contained in those links, we do not endorse, provide any warranty or take any responsibility for any aspect of those websites or their content. Those links are provided for convenience only and may not remain current and you use them entirely at your own risk.


Indemnity
We rely on you to comply with these terms of use, so if we suffer loss or damage or incur any costs because you breach these terms, you agree to indemnify us for those losses, damages and costs. You also indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of the website.


Disclaimer
All material on the website is provided to you without warranties of any kind, including warranties of merchantability and fitness for purpose. We do not warrant that the website or the website server are free of viruses or any other harmful components.


Limitation Of Liability
To the extent allowed by law, we exclude all liability to any person for loss or damage of any kind arising from or relating to the use of this website or the materials on this website. Where any law implies a warranty into these terms of use which may not be excluded, then to the extent the law allows us, our liability for breach of the warranty will, at our option, be limited to the supply of the goods or services again or (where applicable) repaired or replaced; or paying the cost of having them supplied again, repaired or replaced.


Applicable Law
These terms of use are governed by Queensland law and if there’s a dispute concerning these terms of use, the courts in Queensland will determine the outcome.


Contact Us
If you have any questions relating to these terms of use, please contact us by emailing hello@pleasantstate.com


Charitable Donations
Two per cent of all sales are donated to our charitable partners. We reserve the right to change these charitable partners at any time. As these donations are made on a regular basis, the charitable component of your sale is non-refundable. Shipping is excluded when calculating the charitable portion of your sale.


Returns and Refunds
We're super confident that you'll love your Pleasant State goodies which is why we have a 30-day money-back guarantee from the time you receive the goods. If in the unlikely event you're dissatisfied please email us at hello@pleasantstate.com within the 30 days so that we can help resolve any issues and/or organise the return logistics.We recommend that you return the product (yes, they will need to be returned) via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we recommend you insure your parcel. Pleasant State will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Changes To Our Online Store and Prices
Prices for our products and services are subject to change without notice. Applicable taxes and shipping charges will be shown during the checkout process prior to finalising your order.  We may at any time modify or discontinue our Online Store (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Online Store. There is an important exception to this! For purchases of any of our ‘subscription’ products, we will of course notify you of any changes in price or operation of the service and will not charge your credit card for more than the amount originally agreed without your express consent.
Subscriptions may be cancelled or modified at any time by notifying us in writing at hello@pleasantstate.com. Subscriptions will re-bill at the agreed price and frequency until cancelled.

Account Information & Payment 
If you create an account with us, you agree that you are responsible for keeping your password secure. We are not liable for any loss or damage from your failure to maintain the security of your account and password.  Whether you purchase our products from time to time on a one-off basis or subscribe to a regular delivery of our Pleasant State goodies, you agree to provide current, complete and accurate purchase and account information (and update that information ASAP if it changes) for all purchases. You must ensure that all information provided to us for the purpose of processing payments is correct and you are authorised to utilise the given payment method. You acknowledge that we are entitled to verify the authenticity of the payment information you provide (please note this not only protects us but protects you too!). Unfortunately, if you do not provide us with accurate and up-to-date information, we may not be able to fulfil your order, contact you and may suspend or terminate your account.
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