Less pleasant, but important matters

Shipping & Returns

Ship Me My Goodies


Shipping is currently available only to Australian residents. We're working on changing this soon!


Shipping is free for Australian orders over AUD$50. For Australian orders under AUD$50, a flat rate shipping fee of $9 applies. 


We only send parcels via regular post to help reduce transport emissions. Therefore your Pleasant State goodies should be with you within 2-4 business days for major metro areas, and 7-10 business days for regional areas. 


Should you wish to request express shipping, please email us at hello@pleasantstate.com. Express shipping fees may apply. 


We're using eParcel for shipping so you'll receive a tracking number once we process your order.


All orders sent via Australia Post are carbon-neutral, and all of our shipping packaging (even the tape) is recycled and recyclable.


Returns and Refunds


We're super confident that you'll love your Pleasant State goodies which is why we have a 30-day money-back guarantee from the time you receive the goods. If in the unlikely event you're dissatisfied please email us at hello@pleasantstate.com within the 30 days so that we can help resolve any issues and/or organise the return logistics.


We recommend that you return the product (yes, they will need to be returned) via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we recommend you insure your parcel. Pleasant State will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

Afterpay 


Afterpay is only available for orders shipped within Australia at this time. Afterpay orders are subject to standard Pleasant State returns policy.


If you have any questions about your Afterpay account or payment schedule, please contact Afterpay directly via the Afterpay Help Website or on 1300 100 729.


If you experience any issue returning a Pleasant State Afterpay purchase, please contact us at hello@pleasantstate.com for assistance.

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